RentalReady and Yaago: A Collaboration to Revolutionize Customer Experience in Hospitality

At RentalReady, despite our all-in-one approach, we keep the door open to partnerships with other industry players. If our clients request features that are not yet on our roadmap or are slated for future development, we consider improving our solution with third-party tools.

This is the case with Yaago, which complements our post-booking features, focusing on enhancing and enriching the traveler’s experience.

Who is Yaago?

Since its creation in 2019, Yaago, a French startup founded by David Duval and Rémi Cannessant, has made it their mission to solve a crucial problem in the hospitality sector: post-booking management.

With a vision centered on traveler satisfaction and a commitment to co-creation with their clients, Yaago has experienced exponential growth since its launch in January 2021, going from 100 properties listed in December 2021 to a projected 5,000 properties by the end of 2023.

rentalready and yaago

To provide an overview of Yaago’s impact over the past year, here are some key figures:

  • Over 40,000 online check-ins validated through Yaago, simplifying the process for travelers.
  • Over 100,000 tasks validated by operational teams, improving operational efficiency.
  • Over 800,000 clicks recorded on welcome booklets shared with travelers, providing useful and relevant information.
  • Over 3,000 users trust Yaago to enhance their customer experience.

What Does Yaago Offer?

Among the key features that contribute to Yaago’s success are:

  • Digital guides that allow sharing photos and videos for instructions and equipment usage.
  • An interactive map for sharing local recommendations and tips.
  • The ability to offer upsells directly from the traveler’s space.
  • Automated message management.
  • Task generation for property preparation.

Yaago’s ultimate goal is to improve not only customer satisfaction but also foster lasting relationships and promote a culture of excellence within the hospitality industry.

Benefits of Integrating RentalReady and Yaago

The partnership between RentalReady and Yaago represents a significant advancement for the hospitality industry. It combines RentalReady’s all-in-one approach with Yaago’s innovative technology to provide a complete solution to property managers and concierges. This collaboration aims to enhance the customer experience, optimize operational efficiency, and foster lasting relationships.

The benefits of this integration are numerous:

  • The entire customer journey is managed end-to-end, complementing automated messages through the Yaago web app for travelers.
  • Managers can reduce traveler inquiries by sharing useful information and videos directly from the Yaago traveler space.
  • Travelers can directly order and pay for additional services offered by managers (airport transfers, early or late check-ins, etc.) from the traveler space.
  • Real-time reservation sync between RentalReady and Yaago allows for seamless operations management. Tasks are updated in real time, field teams are notified of information via the Yaago.Team app, and internal property inspections with photo and video documentation are made possible.
  • Integrated internal messaging helps avoid the proliferation of discussion groups on platforms like WhatsApp.

In Conclusion

The partnership between RentalReady and Yaago offers promising prospects for industry professionals. Our two teams are motivated by the same goal: revolutionize the traveler’s experience while streamlining operational work for managers.

If you are a professional in the short-term rental industry looking for a comprehensive solution to enhance traveler experiences and optimize operations, the partnership between RentalReady and Yaago is an opportunity not to be missed.

If you want to learn more about this new collaboration or how it can benefit your business, feel free to contact us. We would be delighted to discuss how RentalReady and Yaago can help you achieve your goals in the short term rental sector.

Already a RentalReady user? Make an appointment with Yaago for a personalized demonstration of their solution.