Unified inbox for vacation rental teams
Stop switching between separate OTA inboxes, apps, and phones to keep up with guest messages. RentalReady brings every guest conversation into one unified inbox, so your team can reply with the right booking and property details in front of them.
- Every guest channel in one inbox
- Airbnb, Booking.com, Vrbo, Homelike, WhatsApp and SMS
- Booking and property context on every reply
- Shared team access and message history
- Built by vacation rental property managers
Bring every guest conversation into one inbox, connected to the booking
RentalReady brings guest messages from your OTAs, WhatsApp, and SMS into the same system your team uses to manage bookings, properties, tasks, and guest information. So instead of checking separate Airbnb, Booking.com, and Vrbo inboxes, your team can handle every conversation in one place, with the stay it relates to in view.
Centralised messaging across every channel
Sync guest messages from OTAs such as Airbnb, Booking.com, Vrbo and Homelike, plus WhatsApp and SMS, into a single inbox. Your team replies from one place instead of logging into each platform separately.
Booking and property context on every message
Give your team the details they need to reply accurately, from reservation information and arrival dates to property notes, check-in details, house rules, and stay-specific instructions, right next to the conversation.
Automated message templates for common guest questions
Use approved replies for frequent messages, such as check-in instructions, Wi-Fi details, arrival updates, house rules, and payment reminders, so routine questions get a fast, consistent answer.
Integrated booking actions
Handle booking requests and reservation actions directly from the inbox, so your team does not need to jump between tools to confirm a stay or update a reservation.
Team collaboration and access control
Keep message history visible to the right team members, assign conversations, and add internal notes, so guest communication does not depend on one person’s phone, inbox, or memory.
Clear conversation events and AI replies
Track flagging, opening, closing, and AI replies as clearly marked events, so the whole team can see what has been handled and step in for a smooth handover.
Mobile access
Manage guest messages on the go from a mobile-friendly interface, so your team can reply from anywhere, not only at a desk.
Channel manager and integrated features
GUEST COMMUNICATION
Stop checking five inboxes to answer one guest
Guests reach out across whatever channel they booked on, then turn to WhatsApp or SMS for quick questions. When each channel sits in its own inbox, messages get missed, replies get duplicated, and context gets lost between team members. RentalReady brings every channel into the same guest communication workflow, so your team can manage messages with the booking, property, and stay details in view.
Manage messages from
- Airbnb, Booking.com, Vrbo and Homelike
- WhatsApp and SMS
- Direct booking enquiries
- Arrival and check-in questions
- In-stay guest support
- Pre-arrival and follow-up messages
Keep your team aligned with
- Shared message history
- Booking and property context
- Team visibility across replies
- Collaborative notes on each conversation
- A clearer handover when another team member steps in
How it works
1. Connect your channels
RentalReady connects your OTA accounts, WhatsApp Business account, and SMS into your guest communication workflow, so messages can be managed from the same system your team already uses for bookings and operations.
2. Bring every conversation into one inbox
Guest messages from Airbnb, Booking.com, Vrbo, Homelike, WhatsApp, and SMS appear together in the unified inbox, alongside guest details, reservation information, property notes, and previous messages.
3. Set up templates and automated messages
Create approved replies and pre-scheduled messages for frequent guest questions, such as check-in details, arrival instructions, Wi-Fi information, and house rules, to reduce repetitive manual work.
4. Give your team shared access and visibility
Assign conversations, add notes, and keep message history visible across the team, so replies stay consistent and no message depends on one person’s phone or inbox.
Built for vacation rental teams managing guests across multiple channels
A single inbox is simple when one person handles a few conversations. It gets harder when several team members are replying across multiple properties, arrivals, issues, and booking channels. RentalReady’s unified inbox is built for vacation rental managers who need guest messaging to work like part of their operating system, not a set of separate inboxes spread across platforms and phones.
Best suited for
- Professional vacation rental managers
- Teams handling guest messages across several OTAs
- Operators managing communication across multiple properties
- Property managers who need booking and property context before replying
- Teams that want guest conversations visible across support, operations, and management
Never miss a guest message again
Manage Airbnb, Booking.com, VRBO, SMS, WhatsApp, all in one inbox. RentalReady’s Unified Inbox centralises every guest conversation, lets your team respond faster, and keeps communication organised and professional. Respond on the go, handle routine messages with templates, and deliver the flawless experience your guests expect. One hub. Total control. Happy guests.
Other essentials
Check out more of our features
Channel Manager
Keep listings, availability, rates and bookings synchronised across Airbnb, Booking.com, Vrbo and other connected channels.
24/7 Guest communication
Provide responsive and continuous customer support through a dedicated team of experts. Handle all guest interactions across multiple languages and time zones effortlessly.
Learn more
Automation tools
Transform repetitive tasks like guest check-ins, messaging and invoicing into automated processes. Powered by AI, these tools save time and enhance your workflow with minimal effort.
Learn more
60k+
active listings
11k+
properties managed
10+ years
European
product and expertise
AI guest communication is the use of automated messaging tools to handle routine traveller questions, such as check-in times, Wi-Fi
Manual work is the most underestimated growth constraint in professional property management. For a manager running 30 to 100 properties,
Peak season automation isn't about adding more tools — it's about building operations that don't break when volume does.
Frequently asked questions
What is a unified inbox for vacation rentals?
A unified inbox for vacation rentals brings guest messages from every channel, such as Airbnb, Booking.com, Vrbo, WhatsApp, and SMS, into one place. Instead of logging into each platform separately, property managers can read and reply to every guest conversation from a single inbox, with the related booking and property details alongside each message.
Which channels does RentalReady's unified inbox support?
RentalReady’s unified inbox brings together guest messages from your connected OTAs, including Airbnb, Booking.com, Vrbo, and Homelike, as well as WhatsApp and SMS, in a single interface.
Does RentalReady's unified inbox integrate with WhatsApp and SMS?
Yes. RentalReady’s WhatsApp integration brings WhatsApp messages alongside OTA messages and SMS, so quick guest questions and in-stay support sit in the same place as the rest of your guest communication.
Can multiple team members use the inbox?
Yes. RentalReady’s unified inbox is built for teams. Several team members can manage conversations, with access control, shared message history, and collaborative notes, so guest communication does not depend on one person’s phone or inbox.
Can I manage bookings directly from the inbox?
Yes. Integrated booking actions let your team handle reservation requests and booking-related tasks from within the inbox, without switching to another tool.
Does the unified inbox use automated or AI replies?
RentalReady supports automated message templates and pre-scheduled messages for routine guest questions, such as check-in details and FAQs. Conversation events, including AI replies, are clearly marked so the team can see what has been handled.
Can I access the unified inbox on mobile?
Yes. The Unified Inbox is built into the RentalReady Staff App, available natively on iOS and Android, so you can manage guest messages, respond to enquiries, and take booking actions from your phone, not just through a mobile browser.