Guest space
Give guests a smart, branded space to manage their stay
Guest Space is a customisable portal built by and for property managers. It streamlines guest communication, boosts upsell opportunities, and enhances the guest experience, all with zero added workload. Whether managing 20 or 2,000 properties, it’s the smart way to turn stays into profit.
Turn every stay into a seamless, revenue-boosting experience
Managing bookings from multiple platforms often results in scattered information, missed upsell opportunities, and fragmented communication with guests. Guest space simplifies the process with one centralised hub, tailored to your brand. This feature is available with or without a direct booking site, where guests can self-serve everything from check-in to add-on services.
Centralise guest information
Give guests one clear, branded space where they can access everything they need for a smooth, stress-free stay. From a complete overview of their reservation to property access details and check-in instructions, everything is neatly organised in one place. Guests can also find guidance on how to use appliances, along with house rules and WiFi information. No more confusing email chains, scattered manual messages, or lost check-in instructions, just a streamlined experience from start to finish.
Enhance the guest experience
Deliver a thoughtful, well-informed stay by combining real-time communication with personalised resources that guests genuinely appreciate. Through an integrated messaging system, you can stay connected with travellers throughout their journey. In-stay upsell offers enhance their experience while creating new revenue opportunities, and curated city guides help guests make the most of their visit. After their stay, automated review requests ensure valuable feedback is never overlooked. With everything working together, you eliminate fragmented communication, disjointed orientation, and missed chances to gather reviews.
Unlock new revenue through upsells
Offer services that not only enhance the guest experience but also contribute directly to business growth. With a fully customisable upsell catalog, you can tailor offerings to match guest needs and property locations. Seamless integration with local partners, like luggage storage providers, taxi services, or tour operators, makes it easy to expand your service range. Category-based filtering helps guests quickly find what’s relevant, while built-in promotion tools ensure the right offers get noticed. By streamlining the process, you avoid manual upsell workflows, reduce the risk of inconsistent service delivery, and capture revenue that would otherwise go untapped.
Channel manager and integrated features
Case studies
How guest space empowers full-service property managers to deliver seamless stays
Full-service property management
Handling everything from guest communication to service delivery, full-service property managers juggle multiple responsibilities daily. Guests expect clear, timely information and high-quality service, all while managers strive to maintain efficiency and scale.
How the feature helps
- Automates guest messaging across the entire journey.
- Provides instant access to detailed property information.
- Offers curated upsells like transfers, local experiences, and extras.
- Collects guest reviews automatically after checkout.
The result
Streamlined communication, reduced manual tasks, and a consistent, high-touch guest experience, with self-service information access, integrated messaging, upsell opportunities, and automated review collection all working together to make every stay run smoothly.
Revenue-focused property management
For managers prioritising profitability, every guest interaction is a chance to drive revenue. By offering value-added services and collaborating with local partners, they can boost income while enhancing the guest experience.
How the feature helps
- Simplifies the setup of upsell options like activities, airport transfers, and luggage storage.
- Enables partnerships with local service providers for mutual gain.
- Supports custom service categories tailored by property or location.
- Promotes high-performing offers through built-in marketing tools.
The result
Increased revenue per stay, a broader service portfolio, and a competitive edge in guest satisfaction. All powered by easy upsell configuration, partner integrations, customisable service categories, and promotional tools for featured services.
Turn every stay into revenue growth
Other essentials
Check out more of our features
24/7 guest communication
Provide exceptional guest support around the clock with a fully managed communication service, ensuring no message or booking opportunity is ever missed.
Learn more
Upsell to guests
Turn every check-in into a chance to boost revenue with effortless upsells that enhance the guest experience, with no extra work.
Learn more
Owner space
Provide owners with clear, easy-to-understand insights into bookings, payments, and overall property performance.
Learn more
60k+
active listings
11k+
properties managed
10+ years
European
product and expertise
Latest insights
Explore fresh insights on streamlining workflows, boosting guest satisfaction, and driving smarter, more sustainable business growth.
AI guest communication is the use of automated messaging tools to handle routine traveller questions, such as check-in times, Wi-Fi
Manual work is the most underestimated growth constraint in professional property management. For a manager running 30 to 100 properties,
Peak season automation isn't about adding more tools — it's about building operations that don't break when volume does.
Any questions?
How does guest space help me generate more revenue?
Guest space includes built-in upsell tools that let you offer extra services such as luggage storage, airport transfers, and local activities. You can integrate with partners, promote offers by category, and track performance, turning guest stays into additional income without adding to your team’s workload.
Can I customise guest space to reflect my brand?
Absolutely. You can tailor the look and feel of guest space with your branding, choose which features to activate, manage content in multiple languages, and even customise upsell offerings based on location or property type.
Is guest space only available with a direct booking website?
No. Guest space is available in two versions: a full version integrated with your RentalReady direct booking website, and a standalone version that works seamlessly with all other booking channels. Either way, you can offer guests a streamlined experience without needing to change how you take bookings.
What is guest space and how does it benefit my business?
Guest space is a branded, self-service portal that gives guests access to everything they need before, during, and after their stay, including booking details, check-in instructions, messaging, upsell options, and more. It reduces manual communication, enhances guest satisfaction, and opens up new revenue streams through service add-ons.